No internet connection or intermittent drops
The computer cannot establish network connectivity, drops offline during tasks, or connects with limited or local-only access.
Internal desktop parts run on harmless 12V DC voltage and cannot shock you. Simply unplug the wall power cable first, then touch the unpainted metal case frame to ground static electricity.
Common Symptoms & Tells
- Globe icon with 'No internet access' in system tray
- Webpages fail to load with DNS or timeout errors
- Network connection drops every few minutes
Interactive Fix Checklist
0 of 4 steps completedPower cycle modem and router
Unplug power from both modem and router for 30 seconds. Plug modem in first, wait for all status lights to stabilize, then power on router.
Run Windows Network Reset
Go to Settings → Network & Internet → Advanced network settings → Network reset → Reset now. This reinstalls adapters and restores default network stacks.
Flush DNS and release IP configuration
Open Command Prompt as admin and execute: 'ipconfig /flushdns', 'ipconfig /release', and 'ipconfig /renew'.
Change DNS servers to Cloudflare or Google
In adapter properties, set IPv4 DNS manually to 1.1.1.1 (Cloudflare) and 8.8.8.8 (Google) to bypass ISP DNS outages.
Still having trouble with your PC?
Describe what is happening to your AI Technician. We will tailor the fix to your exact hardware setup.